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Refund Policy

Arrive Alive and Healthy Guarantee

We will replace or refund any discus that arrives DOA or unhealthy. All of our discus fish are individually bagged, triple bagged, and stapled for added protection.The shipping box will be insulated with heat or cold packs depending on your your climate. The box will also be lined with heavy duty plastic on the inside.

If any of the fish in your order arrive DOA, please take a picture of them and email them to sales@wattleydiscus.com. If you need assistance with any part of your shipment, please call us at the hatchery and will are more than happy to help.

We have been doing this for over two decades and we don’t lose many fish. But we are committed to establishing long-term clients and will make sure you are happy you chose Jack Wattley Discus for your order.